Refund & Return Policy

Last Updated: July 2026

Welcome to HomeGarden. Our goal is to provide high-quality Halloween products and an excellent shopping experience. Please read this policy carefully before placing an order.

1. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered the fulfillment process or has been shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible at support@homegarden.cc.

2. Returns

We accept returns only under the following circumstances:

• The product was damaged during shipping.
• The wrong product was received.
• The product has a manufacturing defect.

We do not accept returns for:

• Change of mind.
• Incorrect size, color, or variant selected by the customer.
• Normal wear and tear.
• Damage caused by improper use.
• Products that have been used, modified, or returned incomplete.

Where applicable law provides consumers with additional rights, those rights will take precedence over this policy.

3. Return Request Period

Return requests must be submitted within 14 calendar days of receiving your order.

Requests submitted after this period may be denied.

4. Product Condition

To be eligible for a return, the product must:

• Be unused, unless the return is due to a product defect.
• Be in its original packaging whenever possible.
• Include all original accessories and components.

We may request photos or videos showing the condition of the product before authorizing a return.

5. Non-Refundable Products

Returns are not accepted for:

• Personalized or made-to-order products.
• Hygiene or personal-care products once opened.
• Products damaged due to improper use.
• Products purchased during special promotions clearly marked as Final Sale.
• Gift cards or digital products, where applicable.

6. Return Shipping Costs

Unless the product is defective, incorrect, or arrived damaged, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

7. Return Inspection

All returned products will be inspected before a refund is approved.

We reserve the right to refuse a return if the product:

• Does not meet the requirements of this policy.
• Shows signs of misuse or improper handling.
• Has been altered or modified.
• Does not match the original order.

8. Refunds

Once your return has been approved:

• The refund will be issued to the original payment method used for the purchase.
• Refund processing may take 5–10 business days, depending on your bank or financial institution.

If a returned product does not meet the conditions outlined in this policy, the refund may be partially or completely denied.

9. Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at support@homegarden.cc and provide clear photos of the package and product.

After verifying the issue, HomeGarden may, at its discretion:

• Send a replacement product.
• Send any missing parts or components.
• Issue a full or partial refund.
• Provide store credit for a future purchase.

10. Partial Refunds

A partial refund may be issued when:

• The product has been damaged by the customer.
• Accessories or components are missing.
• The product is returned in a condition different from its original condition.
• There are other justified circumstances that prevent a full refund.

11. Fraud Prevention

To protect both our customers and our business, we may request additional information, photos, videos, or other evidence before approving a return or refund request.

We reserve the right to refuse fraudulent, abusive, or repeated claims.

12. Lost Orders

An order will be considered lost only when the shipping carrier officially confirms that the package has been lost or when a reasonable period of time has passed without any tracking updates.

In such cases, HomeGarden may, at its discretion, offer:

• A replacement shipment.
• A full refund.

13. Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address when placing an order.

HomeGarden is not responsible for refunds or replacement shipments for orders that were successfully delivered to the shipping address provided by the customer.

If you entered an incorrect address, please contact us at support@homegarden.cc as soon as possible. We will do our best to assist you if the order has not yet been shipped.

14. Force Majeure

HomeGarden is not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.
• Strikes or labor disputes.
• International conflicts.
• Customs delays.
• Logistics or carrier disruptions.
• Pandemics or public health emergencies.

15. Changes to This Policy

HomeGarden reserves the right to update this Refund & Return Policy at any time.

The version published on our website at the time of purchase will generally apply to that order, subject to applicable law.

For questions regarding refunds or returns, please contact us at:

HomeGarden
Email: support@homegarden.cc