Shipping Policy

Last Updated: July 2026

At HomeGarden, we work hard to process and deliver your orders as quickly and efficiently as possible.

1. Order Processing Time

Once your payment has been confirmed, orders require 1–3 business days to process.

During this time, we verify your order, prepare your package, and hand it over to the shipping carrier.

During periods of high demand, special promotions, or other exceptional circumstances, processing times may be slightly longer.

2. Shipping Time

Once your order has been shipped, the estimated delivery time is 6–10 business days, depending on the destination country and shipping carrier.

All delivery times are estimates and are not guaranteed.

3. Estimated Total Delivery Time

The estimated total time to receive your order is 7–13 business days:

1–3 business days for processing + 6–10 business days for shipping.

4. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information, provided tracking is available for the selected shipping method.

Please allow 24–72 hours for tracking information to become available or update after your order has been shipped.

5. Shipping Delays

Although we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond HomeGarden's control, including:

• High order volumes.
• Severe weather conditions.
• Customs processing.
• Strikes or logistics disruptions.
• National or international holidays.
• Other circumstances beyond our reasonable control.

Such delays do not automatically entitle customers to cancel their orders or receive a refund, except where required by applicable law.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

HomeGarden is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@homegarden.cc. We will do our best to assist you if your order has not yet been shipped.

7. Lost Orders

If a shipping carrier officially confirms that an order has been lost, HomeGarden will review the situation and may offer a replacement shipment or a refund, as appropriate.

8. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country's authorities.

When applicable, these charges are the responsibility of the customer unless otherwise stated during the checkout process.

9. Contact Us

If you have any questions about your order or shipping status, please contact our customer support team:

HomeGarden
Email: support@homegarden.cc